Privacy policy
Privacy Policy
How we collect, use, and protect information.
Effective date: January 1, 2026
ReplyRouter.ai (“PleaseReply”, “we”, “us”) provides AI-assisted routing for replies to no-reply email notifications. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.
Information we collect
- Account information: name, work email, company, and role.
- Service data: inbound email replies, routing metadata, and message headers.
- Usage data: product interaction logs, feature usage, and analytics events.
- Support data: requests and communications with our team.
How we use information
- Provide, maintain, and improve the ReplyRouter.ai service.
- Route replies to the correct team, system, or CRM destination.
- Train and refine routing models using aggregated, de-identified data.
- Send product updates, security notices, and onboarding information.
Data processing and security
We implement technical and organizational safeguards to protect data, including access controls, encryption in transit, and audit logging. Access to customer data is limited to authorized personnel who require it to provide support or maintain the service.
Data retention
We retain service data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us.
Sharing and disclosure
- Vendors: We use trusted service providers for hosting, analytics, and support.
- Legal: We may disclose information if required by law or to protect rights and safety.
- Business transfers: Information may transfer in a merger, acquisition, or asset sale.
Your choices
- Access, correct, or delete your data by contacting us.
- Opt out of marketing communications at any time.
International data transfers
We may process data in regions where our service providers operate. We use contractual safeguards to protect information transferred internationally.
Children’s privacy
ReplyRouter.ai is not intended for children under 16. We do not knowingly collect data from children.
Contact us
For privacy questions or data requests, contact: privacy@replyrouter.ai.